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    Orders are processed Monday-Friday (excluding holidays). Orders take 2-4 business days to process. Once prepared for shipment, delivery time within the US is 3-6 days, and 10-15 business days internationally. We do our best to ship each order the same day. Custom Member Number items may take 2-4 weeks for production. Thanks in advance for your patience!

    As soon as your order has been shipped, you will receive a shipment notification email with the tracking information for your item(s). Some orders containing multiple items will ship in multiple packages, and you'll receive a shipping confirmation email with a tracking link for each package.

    You can also quickly access tracking information for past orders in the order history section of your account.


    INTERNATIONAL - Please read before placing an order.

    International customers are solely responsible for payment of all duties, import taxes, and brokerage fees. These additional fees are not included in the cost of shipping, and we are not able to provide estimates of what this amount may be for a specific order or item. Customs, duties, and taxes can vary widely, so please check with your local customs agency for more details before you place an order.

    We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

    For orders shipping to Canada, we ship with USPS (final delivery by Canada Post).

    For other international orders, we ship with DHL Global eCommerce, USPS, or FedEx International Economy. In many cases, the local postal service will ensure delivery to the final destination. Please note that we cannot guarantee delivery with a specific carrier, and that we do not currently offer expedited shipping options Internationally.

    Packages undeliverable by USPS and/or their international shipping partners will be cancelled and refunded once received and processed by our shipping team.

    Please note that some products do not ship internationally, including (but not limited to) knives/blades, flammable items, items with lithium batteries, and any products that require special handling due to their weight and/or size. These shipping restrictions will be stated on individual product pages.

    Average transit times:

    Australia - 17 days
    Canada - 11 days
    United Kingdom - 14 days

    Please note that these average transit times are given as estimates only, and actual transit time may be considerably longer in some cases. We do not make any delivery guarantees for orders shipped to addresses outside of the US.


    Where’s my package?

    Trying to find your package? Sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it's been physically dropped off.

    Please check your front porch, side door, back porch, garage area, bushes, mailbox, and mail room to make sure it’s not hiding or jammed. Also, please ask any neighbors, housemates, concierges, and coworkers (if delivered to work) if they may have received it for you.

    If your package still hasn’t turned up 3 days after the delivery date shown in your tracking information, please contact us.

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